Paris-Orly West2: Easier access and improved space for La Navette shuttle passengers

1 Paris-Orly West2: Easier access and improved space for La Navette shuttle passengers

2 CONTENTS Paris-Orly Hall 2: quicker to get around and more user-friendly 3 Graphics I/ New feature: dedicated check-in areas for different passenger profiles 4 II/ Roll-out of e-services 5 III/ Boarding and the lounge 6 IV/ A new visual display system 7 V/ Baggage sorting system with complete integration of baggage screening 8 Focus on Flight schedule and traffic at Paris-Orly West 9 Air France teams at Paris-Orly West 10 Air France at Paris-Orly West: key phases 11

3 THE NEW PARIS-ORLY HALL 2: QUICKER TO GET AROUND AND MORE USER-FRIENDLY The refurbishment of Hall 2 is the final phase in the overhaul of the Paris-Orly West terminal. The project launched in 2002 aims to make travel easier for Air France customers in terms of quality service, improved access, quicker handling and greater autonomy for passengers. Rapid check-in procedures for short-haul flights thanks to the e-services chain Short-haul flights are handled in Hall 2, and customer satisfaction on short-haul flights depends largely on the quality of ground services. Air France offers passengers the opportunity to check in online or obtain their boarding card from the self-service kiosks set up at the entrance to the hall. Passengers travelling with hold baggage simply drop off their baggage at an e-services baggage drop-off point for labelling. Passengers opting to check in online and travelling without baggage can print out their boarding card at home or in the office and no longer have to queue. Check-in of different passenger profiles to ensure all types of customers enjoy optimal service Conventional check-in procedures for Air France flights have been reorganized, with dedicated check-in areas for different types of passengers. This new check-in procedure is designed to provide each customer segment with the best possible quality of service. Overall, passengers will benefit from – KEY easier FIGURES and faster -access, greater autonomy and enhanced Close facilities, to 6 million thanks La Navette to the latest shuttle available service passengers new technologies per year, and a new organization. i.e. about 42 % of Air France traffic at Paris-Orly West some 16,000 passengers transit daily through Hall 2 70%: average seat load factor I/ DEDICATED Close to 160 daily CHECK-IN flights (departures AREAS and arrivals), operated on an hourly and half-hourly basis; up to 9 simultaneously handled gate-parked aircraft More than 85% of flights left on time and arrived on time or within 15 minutes

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